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Geico File A Claim Online – When you click “Continue”, you will be directed to a site owned by , not . has no control over its privacy practices and assumes no responsibility in connection with your use of its website. Any information you provide directly to them is subject to the privacy policy posted on their website.
Home > Claims Center | Report or check an insurance claim > Learn about the full insurance claims process
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When someone reports an accident to , a liability examiner is assigned to investigate the accident thoroughly to make sure we handle everyone’s claim properly. This process is called a liability investigation.
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Here are some of the steps we usually take to make sure we have all the facts about an accident:
The liability examiner reviews the insurance policy and current coverage for the loss to determine what types of damages or injuries are covered.
The liability examiner tries to contact everyone involved in the accident (drivers, passengers, witnesses, etc.) to get an account of the accident.
When there are conflicting versions of what happened in the accident, the liability examiner conducts an in-depth interview with each person involved. These interviews help resolve disputes about the facts of the accident.
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The liability examiner gathers and reviews additional relevant information, such as the police report, applicable state and local traffic laws, and photos of the scene and the vehicles involved.
The liability examiner then considers all the facts, determines the cause of the accident, and handles the claim accordingly. We are always willing to re-examine our decision if new information about an accident becomes available.
This material is intended for general information only. It does not extend coverage beyond the policy contract. Please refer to your policy contract for specific information or questions regarding the applicability of coverage.
We are temporarily unable to offer services in Spanish to Colorado residents. You will now be directed to an English language experience.
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We are pleased to offer our new version of the website in Spanish. We appreciate your patience as we continue to improve your experience. When you click “Continue”, you will be directed to a site owned by , not . has no control over its privacy practices and assumes no responsibility in connection with your use of its website. Any information you provide directly to them is subject to the privacy policy posted on their website.
Home > Claims Center | Report or check an insurance claim > Learn about the full insurance claims process
Bad drivers – you see them every day. The guy who is more attentive to his cell phone than to the road, the lady who cuts you off without looking, the teenager who plays with the radio dial.
You may not be able to avoid them, but you shouldn’t have to pay for their bad driving. Through payment recovery, you do everything you can to make sure you don’t have to.
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Let’s say your vehicle is damaged by the negligence of another driver. After your claim is resolved, we will likely seek to recover your deductible, as well as the amount we paid, from the negligent party or the negligent party’s insurance company. In insurance parlance, this common process is known as payment recovery or subrogation.
When you have an accident, we will find out who is at fault. If the accident is the fault of the other driver, we will put a payment recovery examiner on the case to make sure that the other driver, or their insurance company, pays for the damages related to the vehicle. In addition, the examiner will keep you informed about the payment recovery process.
Your payment recovery examiner will notify the other negligent party or that party’s insurance company that we are pursuing reimbursement on your behalf, and then follow up again and again and again until that you receive payment, or until all our efforts have been completely exhausted.
In some situations, no matter how tenacious we are, we may not be able to recover the full amount we ask for. (Sometimes this happens because the other party involved disputes the cause of the accident or doesn’t have insurance.) We can’t guarantee recovery of your full deductible, but rest assured that we’ll do everything we can to get you the maximum reimbursement possible possible
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Payback usually takes about six months, but sometimes it happens faster, depending on the circumstances. (Affirmations are like snowflakes: they’re all unique.) Like most things in life, it works best when everyone plays well and collaborates. If the other parties involved do not cooperate, recovery may take longer or we may not be able to recover anything.
Whatever happens, we can guarantee one thing: we’ll work as hard as possible, as long as possible on your behalf. When you work with , you always have an ally.
If you have an insurance claim in payment recovery, the most important thing to remember is this: let us handle it!
Note: States have different rules regarding chargebacks, and some states do not allow chargebacks for some coverages. Check with the representative handling your claim for more information.
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This material is intended for general information only. It does not extend coverage beyond the policy contract. Please refer to your policy contract for specific information or questions regarding the applicability of coverage.
We are temporarily unable to offer services in Spanish to Colorado residents. You will now be directed to an English language experience.
We are pleased to offer our new version of the website in Spanish. We appreciate your patience as we continue to improve your experience. GEICO is the second largest consumer auto insurer with more than 15 million insured drivers. This post provides the top insider secrets on how to effectively deal with GEICO on accident claims and discusses the settlement amounts you can expect in GEICO claims.
If you are handling an accident claim with GEICO, your primary point of contact will be a GEICO claims adjuster. The claims adjuster is the GEICO representative responsible for processing and administering your claim.
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When you file a GEICO claim, one of the adjuster’s primary responsibilities is to investigate the facts of your claim. This means you will spend a lot of time talking to the GEICO adjuster and answering questions about the accident. Claims adjusters are usually very nice, and may even seem like they are trying to help you or your side.
Our insider tip when dealing with a GEICO claims adjuster is to be careful what you tell the adjuster about the accident. The best version of prudence would be to say nothing, unless the law or contract requires you to make a statement.
No matter how friendly they seem when you talk to them, the claims adjuster is looking out for GEICO, not you. They are looking for ways to deny your claim or limit the amount GEICO pays for your claim. Everything you tell them can be used against you.
If you want your claim processed, you will need to provide certain basic information about yourself and the accident to the GEICO claims adjuster. You simply cannot refuse to talk to them (unless you hire a lawyer to handle your claim). However, beyond the basic facts of your claim, you should avoid telling the adjuster anything else. There are certain topics you should NEVER discuss with the GEICO claims adjuster, including:
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Your personal injury attorney can address all of these issues in detail and provide evidence to support them later in the claim process. If you discuss these issues with the GEICO adjuster upfront, it could come back to bite you later.
For example, let’s say you tell the GEICO adjuster you only missed days of work, but then at your next doctor’s visit, you find out you need surgery and will miss two months of work. The GEICO adjuster will try to limit your claim to the 5 days you originally told them.
At some point early in the claim process, GEICO will ask you to provide an official statement and answer video or audio-recorded questions. Plaintiffs often assume this is an obligation and agree to it without thinking. The truth, however, is that plaintiffs are under no legal obligation to provide a recorded statement.
Giving a recorded statement can only harm your claim and will not benefit you. Not a bit Agreeing to provide a recorded statement about the accident only gives GEICO ammunition to use against you. The adjuster will pick out portions of your recorded statement and cite them as “evidence” to deny or reduce your claim.
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GEICO states that adjusters are usually very aggressive in seeking a recorded statement. They may insist that you are legally required to provide a recorded statement. This is NOT true if GEICO is not your own insurance company (and it varies by state). Now, they won’t specifically tell you that there is an obligation. But they could imply it.
There is no law (in any state) that compels claimants in a car accident
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