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Email For State Farm Claims – The claims team at the State Farm Customer Claim Center in Port Charlotte is set up and ready to help Ian’s affected customers. Drive thru appointments for auto claims are available.
State Farm’s claims team is stationed at our Customer Care Center in Port Charlotte to assist affected individuals with their claims.
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State Farm has established a Customer Claims Center in Port Charlotte for auto claim appointments for people with auto damage from Ian.
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State Farm agents fill grocery bags to be loaded into Customer Response Unit (CRU) vans for Florida residents affected by Hurricane Ian.
State Farm spokesperson Michal Brower distributed work gloves, water and other essentials to affected Ian residents in Port Charlotte, FL.
State Farm spokesperson Michal Brower conducted a live interview with AccuWeather to share tips and insurance information from the Customer Response Unit responding to Hurricane Ian.
Hurricane Ian made landfall in Florida as a Category 4 storm, bringing catastrophic wind damage to homes, trees, and infrastructure. State Farm will respond to policyholder needs as quickly and safely as possible.
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In Birmingham, AL at the State Farm Orientation Center for Hurricane Ian. Claims representatives are deploying laptops, printers and a host of other tools to respond to affected customers.
The Customer Care site is open for general inquiries, but an appointment is required for vehicle inspections. Customers can file a claim through the mobile app, online, or through 1-800-SF-CLAIM and will have an appointment scheduled at that time.
State Farm’s response to Hurricane Ian began before the storm made landfall, as a fleet of disaster response team vehicles was deployed earlier this week and organized in Birmingham, Alabama ready to respond. State Farm is also setting up an orientation center for incoming claims support in Birmingham, with more than 100 new claims handlers coming in every hour. Laptops, printers and a host of additional technical equipment are being distributed to prepare claims handlers to respond effectively to affected customers.
Our Ian response includes State Farm agents who live and work in the same neighborhood as our customers, and teams of claims specialists trained in disaster response who travel to assess damage on site. They join thousands of employees at centralized care centers across the country to help answer customer questions and file claims.
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In addition, our remote claims team can conduct virtual inspections with affected customers after the storm, helping customers in their time of need. Using aerial imagery during the early stages of the response helps pinpoint areas of severe impact. This helps State Farm identify the hardest hit areas and customers, and assess where we need to respond first and send our first wave of resources to begin handling claims for the hardest hit.
Our State Farm Customer Response Unit (CRUS) is traveling to all communities affected by Ian. CRU team members and State Farm agents distributed essential items such as bottled water, packed snacks, work gloves and other helpful items to residents. The CRU team responds immediately after a disaster, and navigates to all affected areas to provide in-person contact and assistance to those in need. State Farm agents often ride on the CRU, and can offer neighbors helpful information about filing claims and insurance advice. State Farm is here to help residents during this important first step on the road to recovery.
Given the potential for major home damage and claims from Hurricane Ian, we want to make Floridians aware of an important issue called AOB (Assignment of Benefits). State Farm has seen an increase in claims and an Assignment of Benefits across the state.
Once it is safe to do so, check your property for damage. If you have damage to your home from the storm, please follow these tips to avoid an AOB error: If you have a property damage loss to your home, contact State Farm immediately to report the claim. Be careful before signing anything without fully reading the documents. Remember that an AOB transfers the payment and many of your claim rights to the seller or contractor. This language is often difficult to identify in documents. Keep your rights! Vendors taking AOB may be water mitigation companies, roofers or other contractors. Do your due diligence before signing anything with a vendor/contractor who directly asks and advises you to file a homeowner’s claim. Also, keep all construction materials removed by any contractors or vendors until you speak with State Farm.
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To provide the best possible service and response to customers who may be affected by Hurricane Ian, the following are in place:
For those in need of disaster relief, the American Red Cross has shelters in Florida. Residents can also contact FEMA at 1-800-621-3362 to apply for assistance.
For more than 100 years, State Farm’s mission has been to help people manage life’s everyday risks, recover from the unexpected and achieve their dreams. State Farm and its affiliates are the largest provider of auto and home insurance in the United States. 19,400 agents and 67,000 employees serve more than 91 million policies and accounts – including auto, fire, life, health, commercial policies and financial services accounts. Commercial auto insurance, as well as renters, business owners, boat and motorcycle coverage, is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked number 44 on the 2023 list of Fortune 500 largest companies. For more information, please visit http://www.statefarm.com.
State Farm is making $1 million in donations to encourage immediate relief support in the areas most affected by Hurricane Ian – Florida, South Carolina and North Carolina. These funds will support critical needs, such as food pantry supplies and help communities recover. Organizations receiving funding include the American Red Cross, Convoy of Hope, Feeding America, Midwest Food Bank of Ft. Myers, and Habitat for Humanity.
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Those who want to turn a caring hand in response to Hurricane Ian can join State Farm partners in supporting local disaster response organizations! Here are some organizations you may want to consider supporting. Click on the name of the organization to make a donation. Volunteer opportunities also exist with these organizations.
Video: State Farm disaster response vehicles gear up and head to Florida ahead of Hurricane Ian Opens a New Window.
Video: State Farm Customer Response Unit (CRU) shipment bags filled with supplies for Florida residents affected by Hurricane Ian opens in a new window. State Farm told the Kansas Department of Insurance last month it is asking third-party claimants to get an estimate from a Select Service adjuster. , but the claimant “is under no obligation to use this remedy”.
An Illinois attorney on Wednesday also reported hearing that third-party claimants were told to seek estimates from State Farm’s direct repair program network.
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“It was raised from here in the Chicago area as well,” said attorney Patrick McGuire, whose practice includes collision repair. (Note: Nothing in this article is intended as legal advice. Consult with a qualified attorney in your state.)
Beyond the obvious concerns, these incidents seem to impose an obligation on third-party claims that does not exist in contract. Unlike first-party motorists, who have a contractual relationship with an insurance company, typically third-parties have not exchanged any rights.
An unwarranted request on third party claims to suffer inconvenience in an estimate of an unwanted shop is bad enough. But such an initiative can be further enhanced if the insurance company’s representative or a third party claimant believes that the actual repair must be done at a DRP facility. This would certainly run the gamut of store choice laws across the country.
“When discussing a claimant’s desire to secure our vehicle repairs, we offer our Select Service Program as the first option if we have Select Service repairs in the claimant’s geographic location,” Jeff Avery , State Farm auto ILR manager wrote to the Kansas Department of Insurance on April 15. response to a general complaint. “We direct them to these repairs to get an initial estimate for the repairs. Once we have this estimate we issue payment. The customer is under no obligation to use this repair. Customers can use claim settlement payments as they see fit, including deciding whether and where to have their cars repaired. …
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“If a customer has already dropped off their vehicle at their chosen repairer, we would work directly with that repairer to reach an agreed upon repair amount.”
“As previously noted, there is no known legislation related to your concern at specified repair shops,” Kansas Department of Insurance consumer assistance supervisor Karen Wallace wrote April 24 to Tony Adams, vice president of the Kansas Auto Body Association. Adams submitted general inquiries about potential law changes that led to State Farm’s response.
“After the response, it appears that State Farm wants people to use specific shops for estimates but there is no requirement to use those shops for repairs,” Wallace continued.
We asked State Farm several questions about reports from Kansas, Illinois and North Carolina about changed third-party claim behavior:
State Farm Responds To Hurricane Ian
These include State Farm’s official policy for third-party claimants, a possible source of an interpretation that a new requirement is in place, the state filing requirement to change the treatment of a third party.
