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Call State Farm Claims Department – Claims teams at the State Farm Customer Claims Center in Port Charlotte have been established and are ready to assist customers affected by Ian. Drive-by appointments are available for auto claims.
State Farm claims teams are set up at the Customer Service Center in Port Charlotte to assist those affected by Ian with their claims.
Call State Farm Claims Department
State Farm has established a Customer Claims Center in Port Charlotte for auto claims for Ian’s auto damage victims.
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State Farm agents fill supply bags to load the van at the Customer Response Unit (CRU) for Florida residents affected by Hurricane Ian
State Farm spokesperson Michal Brower is sharing work gloves and water and other necessary items with residents affected by Ian in Port Charlotte, FL.
State Farm spokesperson Michal Brower conducts a Zoom interview with AccuWeather to share insurance tips and information from the Customer Response Unit responding to Hurricane Ian.
Hurricane Ian made landfall in Florida as a Category 4 storm, with devastating winds that damaged homes, trees and infrastructure. State Farm responds to policyholder needs as quickly and safely as possible.
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At the State Farm Orientation Center for Hurricane Ian in Birmingham, AL. Claims representatives are deploying laptops, printers and a host of other tools to respond to affected customers.
Customer service centers are open for general inquiries, but vehicle inspections require an appointment. Customers can file a claim through the mobile app, online or by calling 1-800-SF-CLAIM and will receive an appointment at that time.
State Farm’s response to Hurricane Ian began before the storm made landfall, with a fleet of disaster response teams deployed and ready to respond in Birmingham, Alabama earlier this week. State Farm is also setting up an orientation center in Birmingham to support incoming claims, with more than 100 new claims handlers coming in every hour. Fully stocked laptops, printers and a variety of additional technical equipment are being distributed to prepare claims handlers to effectively respond to affected customers.
Our Ian response includes State Farm agents who live and work in the same neighborhoods as our customers and teams of claims specialists trained in disaster response to assess damage on site. They are joined by thousands of centralized care center employees across the country answering customer questions and helping with claims.
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Additionally, our remote claims teams can conduct virtual inspections with affected customers after the storm, helping customers in their time of need. The use of aerial imagery during the first phase of the response helps pinpoint areas of severe impact. This helps State Farm identify affected areas and customers, assess where we need to respond first, and send our first wave of resources to begin handling claims for the most affected.
Our State Farm Customer Response Unit (CRUS) has been touring the communities affected by Ian. CRU team members and State Farm agents distributed much-needed items such as bottled water, packaged snacks, work gloves and other useful items for residents. The CRU team responds immediately after a disaster, navigating through affected areas to provide personal contact and support to those in need. State Farm agents frequently visit CRUs and can provide residents with helpful information on filing their claim and insurance advice. State Farm is here to support residents in this critical first step on the road to recovery.
Given the potential for home damage and Hurricane Ian claims to expand, we want to alert Floridians to an important issue called AOB (Allocation of Benefits). State Farm has seen an increase in claims with the awarding of benefits across the State.
When it is safe to do so, check your property for damage. If you have storm damage to your home, follow these tips to avoid an AOB error: If you experience property damage to your home, contact State Farm immediately to file a claim. Be careful not to read the documents completely before signing anything. Remember that an AOB transfers many of your claim payments and rights to the vendor or contractor. This language is often difficult to identify in documents. Keep your rights! Vendors that receive AOBs can be water mitigation companies, roofers, or other contractors. Be careful before signing anything with a salesperson/contractor who solicits you directly and advises you to file a homeowner’s claim. Also, preserve all construction materials removed by any contractor or vendor until you speak with State Farm.
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To provide the best possible service and response to customers who may be affected by Hurricane Ian, the following are in place:
For people in need of disaster assistance, the American Red Cross has shelters in Florida. Residents can contact FEMA for assistance at 1-800-621-3362.
For more than 100 years, State Farm’s mission has been to help people manage the risks of everyday life, recover from the unexpected and make their dreams come true. State Farm and its affiliates are the largest provider of auto and home insurance in the United States. More than 19,400 agents and 67,000 employees service more than 91 million policies and accounts, including auto, fire, life, health, commercial policies and financial services accounts. Commercial auto insurance with coverage for renters, business owners, boats and motorcycles is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 44 on the Fortune 500 list of the largest companies in 2023. For more information, visit http://www.statefarm.com.
State Farm is providing $1 million in donations to support immediate relief efforts in the areas hardest hit by Hurricane Ian: Florida, South Carolina and North Carolina. These funds will support critical needs, including food pantry supplies, and help communities recover. Organizations receiving funding include the American Red Cross, Convoy of Hope, Feeding America, Midwest Food Bank of Ft. Myers and Habitat for Humanity.
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Those looking to take action in the face of Hurricane Ian can join State Farm members by supporting local disaster response organizations! Here are some organizations you may want to consider supporting. Click on the name of the organization to make a donation. There are also volunteer opportunities with these organizations.
Video: State Farm disaster response vehicles prepare and leave for Florida ahead of Hurricane Ian Opens in a new window
Video: State Farm Customer Response Unit (CRU) to load bags full of supplies for Florida residents affected by Hurricane Ian Opens in a new window We value your privacy. We may collect personal information from you for business, marketing and commercial purposes. Read more
We value your privacy. We may collect personal information from you, such as identification information (name, address, driver’s license number), transaction information (purchased products or services and payment history), digital network activity (interactions with our website, IP address), geolocation data . , audio recordings and other personal information. We use this information for business, marketing and commercial purposes, including to provide you with the products and services you request, process your claims, protect against fraud, maintain security, confirm your identity and offer other insurance and financial products.
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In Spanish, click here for the full version of the California Consumer Privacy Notice. Read less
, we value your privacy and security, and use various measures to protect your personal identity. We have developed a 10-digit code called a key code to facilitate quick identification of your current invoice. Each time a new invoice is created, State Farm generates a new key code to associate with that invoice. The key code does not give anyone access to your information, account or policies. The key code is only used to make an insurance payment over the phone or online.
Two easy ways to pay your insurance bill using your key code: Pay online or call 800-440-0998800-440-0998, available 24/7.
State Farm Payment Plan and Auto Bills: Find the 10-digit key code for your current bill at the bottom of page 1 under “Please Fold and Tear Here” and “Call Your Agent.”
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Homeowner’s, Fire, Life and Health Bills: Locate the 10-digit key code for your current bill in the upper right corner of the bill, directly under “See reverse for important information.” We value your privacy. We may collect personal information from you for business, marketing and commercial purposes. Read more
We value your privacy. We may collect personal information from you, such as identification information (name, address, driver’s license number), transaction information (purchased products or services and payment history), digital network activity (interactions with our website, IP address), geolocation data . , audio recordings and other personal information. We use this information for business, marketing and commercial purposes, including to provide you with the products and services you request, process your claims, protect against fraud, maintain security, confirm your identity and offer other insurance and financial products.
In Spanish, click here for the full version of the California Consumer Privacy Notice. Read less
Save money by combining your auto insurance with homeowner’s, renter’s, home or life insurance.3 When you bundle, you have the option to buy both products, yes.
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