Auto Insurance Claims Process Flow Diagram – Claims Management runs a strategic alliance that pulls invoice orders from Head Office and converts each invoice into a claim from Claims Management.
When a claim first appears in Claims Management, review the claim and edit it if necessary. Then, set the claim status to Billable. If your system is set up to automatically bill VSP or other carriers, all claims from those carriers with Billable Status are billed to their respective carriers.
Auto Insurance Claims Process Flow Diagram
If your system is not set up to automatically bill claims for certain carriers, re-adjust the claims for those carriers and change their status to Ready to Bill. Unless you are paying claims through Gateway EDI, Standard EDI, or VSP, print the CMS 1500 claims forms, and send the CMS 1500 forms to the appropriate carriers. If you send claims to certain carriers via Gateway EDI or Standard EDI, pay those claims via EDI Transmission to Claims Management.
Claim Life Cycle
After the provider pays the balance of the claim, enter the payment in the System Payments module. After all outstanding claims are paid and recorded in Claims Management, the claim status changes to Paid in Full.
If the provider denies the claim, you can edit the claim and complete one of the following steps:
If you need to resubmit a denied claim to a carrier that pays electronically (and if that carrier is not a VSP), update and resubmit the claim on the carrier’s website. Then, make the same changes to the claim in Claim Management and move the claim to Bill status.
The following chart describes the claim life cycle by claim status. A flowchart is a simplified outline. Changes to orders and transactions in the Front Office may alter the claim payment process. For example, you can place a claim on hold or adjust/write items in multiple places throughout the claim’s life cycle.
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Other aspects of the claim life cycle are governed by insurance regulations. To coordinate settings, contact Eyefinity Practice Management Customer Care. Remember Anna? He was recently in a car accident, and his Audi needs to be towed. Esperanza was riding her bike to work when she saw the accident.
Anna calls Cumulus Insurance and is referred to Zaw, Cumulus’ customer service agent. Zaw is happy to help Anna stake a claim.
The Claims Management data model allows you to manage claims by tracking data on policies, claims, and claims submissions. Let’s work with the data model as Anna enters all the relevant details of the event.
As Zaw launches a new claim application, the platform works behind the scenes to do a number of specific things. When Zaw initiates a claim request, the platform creates a Claim record. This object stores claim data—attributes such as claim number, report date, claim type, and status.
Auto Insurance Claim Process Workflow With Robotic Process Execution Of Robotic Process
After that, Anna logs into her Cumulus account to enter the remaining information about her involved car, the sedan (Claim Claim), and the participants. He adds himself, the driver involved and the opponent, as well as Nigel and Esperanza, witnesses to the claim.
You may remember Phil Segad, a claims adjuster at Cumulus, whom you meet in the Claims Basics module. Phil jumps back to his console to adjust the claims. You note that Anna has collision coverage included in her policy and you link it to the claim by creating a claim record for that policy’s coverage.
This table describes the elements of the first claim and their relationship to the main elements of the insurance policy, the coverage of the policy, and the details of the things covered.
Filing a claim creates a Claim object (1) using the claim product records as its description. A claim uses the policy to identify available and insured items. A Claim object stores all information about this claim and its related objects. The Claim object, the Claim object, and the Claim Participant object have key relationships between the user and the Claim.
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Anna’s involved sedan is the object of Claim (2). This item stores information about the car and its damage. The description of the Property Claim comes from the production records of the damaged property. If Anna is injured in an accident, her injuries are represented by a claim and described by the injured party’s production record.
Anna, Nigel, and Esperanza each have a Claim Participant record (3), each with a different role defined. Participants submit a claim back to Account, Contact, and Participant Insurance Policy to get a general description of the person. This information includes information such as their name, address, and phone number.
You can open multiple Claims in one claim. When Phil opens a Linked Claim, the Linked Claim links back to the Discovery Insurance Policy. The Insurance Policy contains the terms of the policy, such as limits and deductibles, which the Claimant has imposed on the Claimant. Anna’s accident only triggers Collision Claim Coverage (4) because there was no report of bodily injury or property damage, only damage to her sedan.
Anna’s car insurance policy includes Comprehensive, Collision, Bodily Injury, and Property Damage coverages. Policy records (5) store this information. Policy Conventions use product protection aspects as their definition.
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Think of Insurance Policy (6) as the root object of the insurance data model. Everything else flows from here, including claims-management stuff. This is based on the specific configuration of the product model and is based on the characteristics of the policyholder. In this example, we focus on Anna’s car insurance policy.
The Product object (7) is the product model. In our case, it’s the Cumulus Insurance product plan. A Product Item is created with a description or specific records. This thing has many types. Each serves as a blueprint for objects in Anna’s data model.
A Claim for Covered Items represents the specific coverage open to the claim. Typically, this is the stage when the Claims Adjuster begins to actively work with the claim. Phil opens the coverages, adjusts the reserve amounts, and adds cost and loss elements to Anna’s claim model based on the information gathered by Zaw. Once Phil has submitted the appropriate details of the savings and adjustments to the insurance claim, and followed the required approval procedures, the claim is ready to be paid.
Claim Item (1) stores all information about this claim and related items, including claim payment summaries.
Insight And Automation
Anna’s accident opens up the Claim Connection (2). The Claims Coverage item represents the financial obligations of the insurance carrier. Claim Payment Details Claim and Claim Adjustment Coverage Reserve are made as part of the claim process.
Automatic creation of Coverage Reserve Claim Adjustment records (3) occurs when Phil establishes or makes adjustments to reserve, loss, or expense amounts to address a conflicting claim.
When Phil creates a loss or expense item for a particular Coverage Claim, this creates a Claim Details record (4). This report contains the amount claimed and adjusted. lt also contains a status attribute. In the Claim Payment Details, you can add approval procedures to specify who is actually authorized to make the payment.
Claim Payment Adjustment Records (5) retain any adjustments made to claim payment details. In this case, the deductible must be paid before Anna receives payment from her collision insurance.
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When a specific loss or expense item is paid, this creates a Claim Payment Summary record (6). Payment Information for Multiple Claims may link to a Payment Summary for a single Claim. The Claim Payment Summary contains information, such as the total payment amount, payee, payment date, and identification. The Claim Payment Summary links to the claim itself.
Finally, as Cumulus Insurance makes payments on Anna’s claim, the policy record is updated to reflect the insurance payments using policy period items. Insurance Policy Terms are the terms and conditions that customers agree to when purchasing an insurance policy. The rules typically apply to policy features, such as limits and deductibles. Maintaining these terms and conditions is one of the primary functions of insurance claims management.
As payments are made against claims cover, the objectives of the Policy Clause reflect the application of the policy terms. In Anna’s case, as Cumulus Insurance makes payments against Anna’s collision coverage, the payment is deducted. The policy’s timeline shows when it meets the deductible.
Either the issuance of a policy or the initiation of a claim creates a Level of Insurance Policy (1). It contains specific details about each policy feature, such as Class, Limit, and Initial Amount, which are very important for managing claims. Anna’s Collision Deductible has a Claim Coverage (2) scope and a Deductible class.
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The financial functions of the coverage details of a specific claim (3) make the records of the Follow-Up Period of the Insurance Policy (4). These records contain information about how much money is left in the policy period after the claim money operations. This keeps the policy updated and enforces payment terms for future claims.
For Anna, the Term Insurance Track Record shows that her deductible is fully covered by the insurance claim, so if another payment is made, the deduction is not made a second time.
Huh! You’ve come a long way. You now have a basic picture of the key elements and relationships involved in a claims management data model. Kind of,
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